Cisco Anyconnect Network Service Unavailable

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  • We don't have any change log information yet for version 4.8.03052 of Cisco AnyConnect Secure Mobility Client. Sometimes publishers take a little while to make this information available, so please check back in a few days to see if it has been updated.
  • The policy configured through the Umbrella dashboard dictates that the Umbrella module should be disabled when on an AnyConnect VPN trusted network. Service unavailable. Local Umbrella module DNS protection is not active because the Umbrella agent is not running.%Program Files (x86)%CiscoCisco AnyConnect Secure Mobility Client.

Installing the VPN Client

Impact of the change on users: The VPN may be intermittently and briefly unavailable during the maintenance period. After the maintenance period, users will not be able to connect to the VPN until they install the AnyConnect VPN client updates.

  1. Download the AnyConnect VPN client for macOS 11.0 (Big Sur), macOS 10.15 (Catalina), or macOS 10.14 (Mojave).
  2. In your Downloads folder, double-click the file you just downloaded to open it. An icon will appear on the desktop called AnyConnect, and a separate window will open.
  3. Double-click on AnyConnect.mpkg to run the installer, then follow the steps to complete the installation. NOTE: We recommend you un-check everything (Web Security, Umbrella, etc) except for the VPN and the Diagnostic and Reporting Tool (DART). This will give you a minimal install. The other features are not supported so there's no need to install them.
    • NOTE TO macOS users: During the installation, you will be prompted to enable the AnyConnect software extension in the System Preferences -> Security & Privacy pane. The requirement to manually enable the software extension is an operating system requirement.

Starting the VPN Client

  1. In your Applications folder, go to the Cisco folder and double-click the Cisco AnyConnect Secure Mobility Client.
  2. Enter vpn.uci.edu in the Ready toConnect to field, then press the Connect button.
  3. Select your desired connection profile from the Group drop-down menu:
    • UCIFULL – Route all traffic through the UCI VPN.
      • IMPORTANT: Use UCIFULL when accessing Library resources.
    • UCI – Route only campus traffic through the UCI VPN. All other traffic goes through your normal Internet provider.
  4. Enter your UCInetID and password, then click OK.
  5. A banner window will appear. Click Accept to close that window. You are now connected!

Disconnecting the VPN Client

Install cisco anyconnect

When you are finished using the VPN, remember to disconnect.

  1. Click the AnyConnect client icon located in the menu bar near the top right corner of your screen.
  2. Select Quit.

Symptoms

Cisco Anyconnect Network Service Unavailable Today

When you have the Cisco AnyConnect Secure Mobility Client installed on a Surface Pro 3, you may experience one of the following symptoms:

  • If you try to connect to a wireless network by using the Cisco Network Access Manager (NAM), you cannot connect to the wireless network.

  • You can connect to an open (that is, unsecured) wireless network by using the Cisco Network Access Manager (NAM). However, you cannot use the Cisco NAM to connect to a wireless network that requires a password or other authentication.

  • If you use the Windows 8.1 Networks interface to connect to the wireless network, you can connect to the wireless network.

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